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If you wish to cancel your Order please contact our Customer Service Team via email. However, please note that no refund of payment made by you shall be allowed.
Subject to Clause 8, Huawei offers 7 days replacement guarantee for all Products sold on http://e.vmall.my/, provided the Product is in a reasonably sealed condition. In case the Product is found defective upon opening, guidelines specified by the brand (handset manufacturer) will apply. Should you come across any issue with such Products, you are advised to contact Customer Service Team within 48 hours, failing which we may decide not take a request for replacement. Huawei will try to replace the specific product ordered. However, the company reserves the right to offer an alternative product in case the product is no longer in stock or out of production.
We will accept the return of the products, provided such return is for products that are damaged during transit, defective, wrongly delivered, wrong product, incomplete package etc. subject to the condition that we are informed about such discrepancies from the date of receipt of the product and provided that the products are returned in their original condition. In case of physical damage of a product we would require a photo to be emailed to firstname.lastname@example.org in mentioning your order number.
Huawei shall not be liable to you for any loss of profit or revenues, loss of opportunity cost, loss of goodwill or reputation, loss of data or information, loss of interest, downtime loss, cost of interrupted operation of the network, anticipated saving, special damages be it foreseeable or otherwise, and/or any indirect or consequential losses whatsoever. Our total liability against you, whether in contract, tort (including but not limited to negligence), product liability or otherwise, arising in connection with the purchase of the Product through this Site, shall not exceed ten percent (10%) of the purchase price of Orders received by Huawei.
You acknowledge and agree that the proprietary rights and intellectual property rights in the Product (including all background and foreground source codes, copyrights, patents, trademarks) shall remain with Huawei. You also acknowledge that the validity and ownership in Huawei’s intellectual property rights in the Product, documentation and materials shall remain the property of Huawei. You undertake not to procure, cause the registration or attempt to register Huawei’s intellectual property rights in its own name and also not to claim any rights or interests whatsoever under Huawei’s intellectual property rights within or outside the Malaysia.
Huawei shall not be liable for any delay or failure to perform any of its obligations pursuant to these Terms of Purchase or any Contract, wholly or partially, directly or indirectly, if such delay or failure is due to Force Majeure. For the purpose of this Terms of Purchase, Force Majeure refers to an impediment beyond the Huawei's control and the Huawei could not be expected to have taken the impediment and its effects upon its ability to perform into account at the time of the conclusion of any Contract pursuant to these Terms of Purchase, and Huawei could not have reasonably avoided or overcome it or at least its effects. Force Majeure however shall not include Huawei’s lack of authorization, license or approval necessary for the performance of this Contract.
No failure or delay by us or you in exercising any right under these Terms of Purchase or a Contract shall operate as a waiver of such right or extend to or affect any other or subsequent event or impair any rights or remedies in respect of it or in any way modify or diminish our or your rights under these Terms of Purchase or a Contract. 13.2 If any clause in these Terms of Purchase or a Contract shall become or shall be declared by any court of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall in no way affect any other clause or part of any clause, all of which shall remain in full force and effect, so long as these Terms of Purchase or a Contract shall be capable of continuing in effect without the unenforceable term. 13.3 No person who is not a party to these Terms of Purchase or a Contract shall acquire any rights under it or be entitled to benefit from any of its terms even if that person has relied on any such term or has indicated to any party to these Terms of Purchase or that Contract its assent to any such term. 13.4 These Terms of Purchase and a Contract shall be governed and construed in accordance with the Malaysian Law. Any claims or dispute arising herein from this Terms of Purchase shall be submitted and determined by the Malaysian Courts.
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