Honor-series product (6 months, except Honor 8 with 12 months 1-1 exchange)
  • 1. Product must be purchased from Vmall.my website, Vmall e-commerce cooperation partner or Huawei Authorized Dealer.
  • 2. Exchange within 6 months from the date of receipt, except Honor 8 with 12 months from the date of receipt.
  • 3. Non-human-induced damage to the quality issues.
  • 4. Free exchange is only for host (Phone body). Charger, battery and accessory are excluded.

Mobile phone product performance defect table:

PartPerformance ProblemsCorresponding Exchangeable items
Phone Body
  • Failure instructions functions listed
  • Performance no show/ wrong field/ leaking classified
  • Failed to turn on power, login or communicating
  • Ringer failure
  • Dial-up error
  • Shutdown error
  • Connection failure for SIM card
  • Button control failure
  • No ringer, microphone or speaker. Malfunction on volume control
  • Due to structural or material factors housing cracked damaged
Phone Body.            
Charger Device not functioning at all or not charging in standard performance Not exchangeable, Repair service in 6 months
Battery Malfunction while it’s fully charged Battery capacity is less than 80%, even though it has been fully charged. Not exchangeable, Repair service in 6 months
Wired Headset Malfunction Not exchangeable, Repair service in 6 months
1.Exchange validity period

The validity period for exchange is calculated from the day (inclusive) customer signed upon receive till the day of requesting an exchange.

2.Exchange conditions

All product packages which have been unsealed must be inspected by Huawei and get certified on faulty issue before proceed to exchange.

2. Defect beyond exchangeable period and within 1 year from the receipt date.

All models can get repair service if product defect occur beyond exchangeable period within warranty period.

3. Not valid for Exchange
  • (a) The product is not sold by Vmall.my website, Vmall e-commerce cooperation partner or Huawei Authorized Dealer according to the serial number or IMEI.
  • (b) The warranty period of the product has expired.
  • (c) User did not follow product instructions for use, maintenance, service and cause of the damage.
  • (d) The product has been water exposure, humidity or extreme temperature or environmental conditions, or the exposure to the foregoing conditions of rapid change, or been corrosion, oxidation or food or liquid spills or affected by chemicals.
  • (e) The malfunction of product occurs due to unauthorized maintenance, misuse, crash, neglect, soaking, accident, alteration, or incorrect installation. The label, serial number, or anti-counterfeiting label is torn or altered.
  • (f) The returned items are incomplete.
  • (g) The warranty evidence including invoice and warranty card is unavailable, altered, or not consistent with the purchase made.
  • (h) For exchange reason of logistics damages on delivery, missing parts, or wrong items, customer has signed for the product but can’t provide related proof or certificate from logistic company.
  • (i) Software products are not eligible for warranty service of digital products in Vmall.my.
  • (j) It is clearly stated that the product does not support return or exchange on Vmall.my.
4.Exclusion clauses
  • (a) Pictures on Vmall.my web pages may vary slightly from the actual objects because of the light changes and display chromatic aberration. The effect presentation and diagram are synthetic and analog and only for reference. The product appearance (including but not limited to the color) depends on the actual product.
  • (b) Limited by website space, information provided in Huawei Vmall.my (including but not limited to the product specifications and functions) may be incomplete. For detailed information, see related instruction manuals.
  • (c) Vmall.my does not handle the return or exchange due to problems caused by your incorrect operations or environment restrictions.
  • (d) Vmall.my does not provide the data export service for storage devices. Before returning storage devices to Vmall.my, ensure that data is exported. Vmall.my does not assume liabilities for data loss, damage, or leakage.
  • (e) For faults that can be rectified through software upgrades on products such as mobile phones, tablets, and WAN cards, send the products to Huawei authorized after-sales service outlets for software upgrades. In such cases, products do not support return or exchange.

Huawei reserves the right of modification and final interpretation within the law.